Return & Refund Policy

  1. Introduction

This Policy is to be read in conjunction with our Terms and Conditions.

  1. Returns

Due to the nature of the Goods we sell, we do not accept returns for change of mind.

If an item is personalised, customised or specifically made to order it cannot be returned or refunded, unless the item is in breach of Australian Consumer Law, in which case we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement good, provided that you produce satisfactory evidence of faulty or damaged good and a valid proof of purchase as outlined in our Return Policy.

  1. Faulty Goods

In the event that you are not satisfied with your Goods or the Goods arrive damaged or broken, contact us at support@happyvalleyseeds.com.au within five (5) days' of the date that you received the Goods with the following details:

(a) Order number;

(b) Photo of the faulty Goods; and

(c) Proof of purchase in the form of your confirmation email, order invoice or original receipt must accompany your request.

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement good, provided that you produce satisfactory evidence of faulty or damaged good and a valid proof of purchase as outlined in our Return Policy.

We can assist you with a replacement, refund or online store credit, provided that upon assessment by us:

(a) the Good is considered damaged, broken or faulty or in breach of Australian Consumer Law; or

(b) the Good varies significantly to the description and/or images on the Sites; or

(c) the Good delivered is not the item that was ordered.

  1. Returns Process

Once you have contacted us about a faulty, damaged, incorrect or broken item, we will advise you of how to return to it us, where relevant, at our expense.

Please do not post a faulty, damaged or broken item to us. We take no responsibility where an item that is returned to us by post is not received by us or is lost or damaged.

  1. Replacements and Exchanges

Please note that we may not be able to offer a replacement or exchange on some Goods if there is no longer stock available.

  1. Refund Tender

Refunds

  • If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
  • Please note that processing of refunds can take up to seven (7) business days to show on your account due to varying processing times between payment providers.

Store Credit

  • If you are to receive online store credit, the credits are applied to your account or through the issue of a coupon code once your return has been processed.
  • Please allow up to three (3) business days for store credit to be applied from the date on which we receive your items.
  • Store credits are valid for three (3) years before expiry.
  • You can check your store credit balance by logging on to your account. To use your store credits you will have the option in the checkout on the payment step.
  1. Consumer Guarantees

This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.

If you believe an item purchased from us is faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure, provided that the item in question is not a seed in which case a replacement or refund will be offered. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Website.

  1. Amendment

This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees and third parties do not have authority to change this Policy or our Terms and Conditions.

  1. Contact Us

If you have any enquiries regarding your return or our Returns Policy, you may contact our customer service team through email at support@happyvalleyseeds.com.au or by phone at 1800 733 399.